PayPad is an mPOS solution that enables businesses receive payments via a smartphone, pre-installed with a mobile app, and is paired with the mPOS device.
PayPad is different in that it has varying beneficial advantages over the conventional POS, such as mobility, SMS & email receipts, affordability etc.
You can get PayPad from any of our partner banks for free. All you need do is walk into any branch, and fill a request form.
PayPad pretty much works by pairing the device with a smart phone that is preinstalled with a mobile application via Bluetooth connectivity.
Please get in touch with our customer support team and they will walk you through the set up process.
On the PayPad device and smartphone, ensure that the Bluetooth is turned on. Then connect both devices as you would any other smartphone.
Check if your device Bluetooth is switched on
Check if the card reader is switched on
Check if the device and card reader have been paired
Check if the card reader hasn't been earlier connected to the device
Check if the device has been connected to card reader
Is the card inserted properly
Is your card physically damaged
The PinPad is not showing a valid or invalid prompt because it does online PIN verification
Check to see if your internet connection still on
Check the strength of the internet connection
No, the application cannot work without Internet
Are the device and the card reader within a distance of 10 meters?
Did the device or card reader go off?
Check if the device bluetooth was not switched off
Did you get your activation code from ESL via SMS?
Has your bank notified you about the SMS?
Please do not hesitate to contact our customer support team via the number provided